Beneficiary Journey Tracking Software
Les PEP 76
Les PEP (Pupils of Public Education) represent a network of 99 associations across the entire country, federated at the national level. They work towards an inclusive society founded on the values of secularism, solidarity, equality, and citizenship.
The General Federation of PEP is accredited as a complementary association to the School, Youth and Sport, and Tourism sectors. It is therefore a network and a social transformation movement operating in the fields of Early Childhood, Education, leisure, social work, medico-social care, and health, across the entire national territory and overseas territories.
A need to track carer journeys more precisely
We designed a custom platform to centralise all this information, visualise journeys clearly, and identify levers for improvement to better support parent-carers.
The challenge was both human and operational: offering better support to families on one hand, while freeing up time for teams to stay as close as possible to beneficiaries — and having an effective tool on the other hand to meet funders' requirements in terms of measuring social impact and thus facilitating access to grants.
Challenges to address
Time loss
Teams were spending a lot of time logging beneficiary journey follow-ups
Cumbersome onboarding
The previous tool was complex to learn, which limited its use and the quality of the data entered
Funder requirements
Funders require precise social impact measurement in order to continue financing the proposed actions
A streamlined tracking tool designed for teams
Main features
- Centralisation of all data related to beneficiaries and their support journey
- A shared, collaborative tool to facilitate handovers between team members
- Generation of reliable data to measure social impact
- Intuitive interface designed for quick onboarding and daily use by teams
Technologies used
Development process
Discover the interface
A tailor-made tool
Member journey tracking
Event listing
Admin management of standard event types
Example of creating a beneficiary
Results and satisfaction
Measurable results
Excellent work, a team that listened to the specific features of our project and built a truly bespoke piece of software for it. Sound advice and pleasant exchanges. Very good responsiveness and availability too. We highly recommend!